Help Order

Help on orders

How can I place an order ?


When you find the item you are looking for, click on "Buy" to add it to your shopping cart.

If you want to acquire some more item you must do exactly the same with other items until you finish your search.

 Then go to the shopping cart to see all the items you have selected and, from there, you can make all the changes you want: add or remove items and modify quantities.

Once you are ready to finalize your order, you must click on "finalize order" and fill in the Personal Data Form. If you have already made a purchase on our website, you will only have to enter your email address and password, since your personal data will be registered in our database.

If you are a new customer, you must fill out the Personal Data Form.

After entering your data, you will have to choose a payment method.

Once you have completed all the information, your order confirmation will automatically appear on the screen and we will send you an email with all the details.


How can I remove or add items to my shopping cart and change units ?


First you must click on "Cart", from where you can see the list of all the items you have selected and the quantities you want for each item.

Once you have identified the item you wish to delete, click the "delete" button.


To add a new item to your shopping cart, click on "continue shopping", look for the new item and when you have it on the screen, click on "buy".

It will be added directly to your cart If you want to change the quantity of any product in your shopping cart, change the number in the "quantity" box.

How do I know if the order has been placed correctly ?


After finishing the purchase process, an order confirmation will appear on your screen with all the details, shipping address and items you have chosen.

It is important that you print this confirmation as proof of purchase.


You will also receive an order confirmation by email which will be proof that we have received your order.

If this confirmation does not reach you, it is probably because you have entered your email incorrectly. Please check your data.


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